Return and Refund Policy

Last updated: June 27, 2026

1. Overview

At Ninja Deals, operated by Ninja Deals, we want you to be completely satisfied with your purchase. This policy outlines your rights and our procedures for returns and refunds, in accordance with the UK Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

2. Your Right to Cancel (UK Customers)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason. This is known as your "cooling-off period".

To exercise your right to cancel, you must inform us of your decision by a clear statement (e.g. a letter sent by post or email) to:

• Email: olaoyedoua@gmail.com
• Company: Ninja Deals

3. Return Conditions

To be eligible for a return, your item must be:

• Returned within 14 days of notifying us of your cancellation
• Unused and in the same condition that you received it
• In the original packaging

4. Non-Returnable Items

The following items cannot be returned:

• Perishable goods
• Digital products or downloadable software
• Items that have been personalised or custom-made
• Sealed goods which are not suitable for return due to health protection or hygiene reasons, if unsealed after delivery

5. Refunds

Once we receive and inspect your returned item, we will notify you by email. If approved, your refund will be processed within 14 days of us receiving the returned goods (or proof of return), and a credit will automatically be applied to your original method of payment.

We will refund the full price of the product including standard delivery costs. You are responsible for the cost of return shipping unless the item is faulty or not as described.

6. Faulty or Damaged Items

Under the UK Consumer Rights Act 2015, if your item is faulty, not as described, or not fit for purpose, you are entitled to a full refund within 30 days of purchase. After 30 days, we may offer a repair or replacement.

Please contact us immediately at olaoyedoua@gmail.com with photos of the damage or fault.

7. Late or Missing Refunds

If you have not received your refund, please first check your bank account, then contact your credit card company or bank. If you have done all of this and still have not received your refund, please contact us at olaoyedoua@gmail.com.

8. Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

• Email: olaoyedoua@gmail.com
• Phone: +1 505-596-8909
• Company: Ninja Deals